Welcome to the EOS Support PortalEmployee Onboarding: this product is used by employees to complete their “Day 1” onboarding forms, including Forms I-9, W-4, state withholding and policy agreements.Client Onboarding: this product is used by independent payroll companies to take on new accountsSales RepManagement/OperationsManage Accounts NoticeOur normal hours of operation are 8 AM - 5 PM Eastern time. For technical support, the following options are available:call 585-563-1669click "Submit a Request" and follow the instructionsemail eossupport@lincware.comOur ability to assist you in a timely manner will be directly proportional to the information you give us describing the problem. Some examples of things we typically need to know:what time of day you experienced the issueyour usernameyour company namea full screenshot of the error you see, or full copy/paste of the error messagePlease note our policy is that we have a 4-hour response window to get back to you via any of these support options, though in the majority of cases it will be around 30-60 minutes.
Knowledge Tags |